We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.
Please note, Fourth Ray is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
- For domestic orders, shipping may take up to 5 business days.
- For international orders, shipping may take up to 21 business days.
For returned orders, determined to be undeliverable, we will issue a full refund for your order once it is received at our HQ. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!